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Pricing and plans

Flexible, transparent pricing that adapts to your needs

1 monthly fee for all IT services. No costly surprises

A La Carte

  • Essential IT Support
  • Real-Time Protection
  • Stress Free Updates

Proactive Services

  • Advanced Performance Monitoring
  • Key Application Maintenance
  • Managed Anti-Virus

Fully Managed

  • Configuration Management
  • Real Time Optimization
  • Essential IT Support
    • Light Monitoring
    • Asset/Software/Hardware Reporting
    • Branded Sys-Tray Icon
  • Managed Anti-Virus
    • Integrated AV Deployment
    • AV Monitoring
    • AV Updated
    • Threat/Status Reporting
  • Managed Patch
    • Windows Patch Management
    • 3rd Party Patch Management
    • Patch Reporting
  • Managed Backup
    • Integrated Backup Deployment
    • Backup Management & Monitoring
    • Capacity/Status Reporting
    • Offsite Storage to Secure Data Center
  • Service Desk Management
    • Unlimited Helpdesk Services Per User
  • Managed Audit
    • Vulnerability and PCI/HIPAA Scans Monthly
  • Server
    • Advanced Performance Monitoring
    • Key Application Maintenance
    • Scheduled Preventative Maintenance
    • License & Asset Management
    • Managed Anti-Virus
  • Network
    • Firewall Management & Maintenance
    • Router Monitoring
    • Switch Monitoring
  • Workstation
    • OS & 3rd party Patch Management
    • Real Time Workstation Optimization
    • Managed Anti-Virus
    • Managed Audit
  • Server
    • Advanced Performance Monitoring
    • Configuration Management
    • Key APplication Maintenance
    • OS & 3rd Party Patch Management
    • Real Time Server Optimization
    • Scheduled Preventative Maintenance
    • License & Asset Management
    • Managed Anti-Virus
    • Unlimited Remote & Onsite Support
  • Network
    • Firewall Management & Maintenance
    • Router Monitoring
    • Switch Monitoring
    • Unlimted Remote & Onsite Support
    • Monthly Network Health Review
  • Workstation
    • Advanced Performance Monitoring
    • Configuration Management & Enforcement
    • OS & 3rd party Patch Management
    • Real Time Workstation Optimization
    • Scheduled Preventative Maintenance
    • Managed Anti-Virus
    • Managed Audit
FAQ

Frequently asked questions about prices

Are free Anti-Virus software any good?

First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.

What exactly are Managed IT Services?

Simply put, Untraceable IT Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means Untraceable IT acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

What is cloud backup?

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

How Long is a Managed Services Contract For?

Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.

What should I do before I call for help?

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer scalable solutions that can be tailored to meet your specific needs. Whether you need a full package of managed IT services and consulting, security solutions or service desk support, Untraceable IT makes it simple with an affordable and customized flat rate service plan.

How does a flat rate billing save me money?

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. Untraceable IT serves as your “one stop shop” for all your managed IT services needs. And we do it all for one fixed monthly cost – We Don’t Profit from your Pain!

What types of systems do you support?

We pride ourselves on being “ecosystem agnostic”: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team. Need to install a server onsite or host one virtually on Amazon or Azure? We will support you. Need to transition from one ecosystem to another? We’ll be there for you.