(469) 609-7848

SERVICES & SOLUTIONS

UNTRACEABLE IT

Broadly speaking, we supply IT managed support services such as computer maintenance for everything related to your desktops, networks, and servers. Untraceable IT does specialized SQL database monitoring, e-mail protection and management, network security and support, server maintenance, desktop support, performance monitoring, patching, anti-virus updates, software deployments and much more. We have teams of certified engineers and technicians delivering high levels of IT support and technology help from our Network Operations Center on a 24×7 basis.

 

SERVER MAINTENANCE & NETWORK MANAGEMENT

 

  • Windows Server support and proactive maintenance.
  • Troubleshooting any alert that arises while monitoring systems.
  • Weekly check for viruses and event logs to identify problems and troubleshoot them.
  • Check and patch-up all security holes and verify data backup.
  • Management of all hubs, switches and other network devices.

 

DESKTOP SUPPORT

 

  • Regularly deploy patches and update virus definitions.
  • Perform desktop tunings like Defrag, Scandisk, Paging file optimizations, eliminate bottlenecks etc.
  • Deploy updates to software and service packs.
  • Support for Microsoft off the shelf products and third-party applications.
  • Extend end-user technical support.

 

SECURITY MANAGEMENT

 

  • Proactive firewall maintenance and troubleshooting when problems arise.
  • Continuous filtering for bugs, Spyware, Malware and other threats.
  • Network security and proactive monitoring of e-mails for spam and viruses before they can affect the system.

MANAGED IT SERVICES

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ON-SITE SERVICES

  • New computer setup
  • Data transfer
  • Virus removal
  • Anti-virus installation
  • Upgrades including memory & hardware
  • Data recovery

By taking a multi-layered defense in depth strategy with services such as proactive monitoring, managed VPN and firewall, employee training and comprehensive backup and recovery solutions, Untraceable IT helps you to protect your network and defend your organization against evolving cybersecurity threats.

CYBERSECURITY

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BACKUP & DISASTER RECOVERY SOLUTIONS

A recent study discovered that, of companies experiencing a “major loss” of computer records, 43 percent never reopened, 51 percent closed within two years of the loss, and a mere 6 percent survived over the long-term. These statistics highlight the necessity of crafting a Business Continuity Planning (BCP) strategy grounded in a robust data backup and recovery: Untraceable IT Backup & Disaster Recovery solutions.

 

We understand that a comprehensive solution for back up and disaster recovery must be based upon a complete understanding of our customer’s business tolerance, budget, infrastructure, regulatory requirements and growth strategies

 

Untraceable IT takes a unique approach to the IT hardware, software, and application products that we represent. Most IT companies try to maximize their profit through margin optimization on product sales. Untraceable IT is a service-focused company with a belief that we should only offer hardware solutions that:

 

  • Offer a measurable return on investment for our clients
  • Have been quoted through multiple distributors to obtain the lowest price for our clients
  • Have gone through our Untraceable IT Technical Assurance process to ensure that they meet our standards for business class hardware

 

Our philosophy leads to lower prices and higher ROI for our clients. Untraceable IT is not dependent on  IT hardware/software/application sales for our income. We represent only the most price-competitive and reliable hardware, software, and application in the industry.

 

IT HARDWARE, SOFTWARE,

& APPLICATION SOLUTIONS

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VOIP (VOICE OVER IP SOLUTIONS)

Before spending money to invest in a new phone system or PBX, it is important to understand the alternatives offered by Voice Over Internet Protocol (VOIP). Countless businesses have replaced their old, expensive hardware and costly monthly bills with state of the art VOIP solutions and discovered the following key benefits:

 

  • Cost Reduction – for system costs, long distance, and phone conferencing
  • Flexibility – reach me anywhere, call forwarding, and audio conferencing
  • Scalability – easily add or remove users, tremendous incremental cost reductions
  • Computer application integration – voice mail and email integration, call center applications, integration to web conferencing, click to call

We offer all types of business class networking services including high speed internet, MPLS, point to point, dedicated fiber connectivity, and our newest offering Virtual Ethernet. We can provide any type of networking that your business needs at a price that is affordable. We can also provide you with secure solutions to remotely access your network while traveling or remotely access your PC while away from the office. All of these networking and WAN solutions are affordable, reliable, and secure and are designed to grow with your business.

 

Untraceable IT maintains relationships with many local, regional, national, and global ISPs and Telecommunication Carriers. We can design any type of communications infrastructure that you need. Technology is changing rapidly and Untraceable IT stays up to date on all of the newest communication technologies. Contact us to learn about the many options you have for connecting your business with the latest communication infrastructure.

 

WAN AND NETWORKING SERVICES

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MICROSOFT OFFICE 365

Office 365 provides organizations with powerful and mobile business-class collaboration and productivity tools for a fraction of the cost. As a cloud-based solution, Office 365 gives users access to all of their applications and everything they need to be more productive in the office or on the go – calendars, contacts, documents, email, team sites and more using a familiar Microsoft Office experience. IT departments love Office 365 because it cuts hardware and operations costs and provides organizations with guaranteed SLAs, 99.9% uptime, and built-in security.

 

Cut Costs

 

Organizations experience significant cost savings with Office 365:

 

  • Reduce hardware costs: No more hardware. Run Office applications like Exchange, Skype for Business, SharePoint, Power BI in the cloud
  • Reduce operations costs: No more upgrades. Simplify administration by letting Microsoft manage the servers and software. Upgrades are automatic with Office 365.
  • Reduce Devices: Office 365 lets users BYOD and work from their favorite device in a safe and secure cloud environment.
  • Reduce licensing costs: User-based licensing means you only pay for what you use with Office 365.

 

Increase Productivity

 

Organizations experience increased productivity with Office 365:

 

  • Collaborate with powerful business-class Microsoft Office applications like Microsoft Exchange, Lync, Office ProPlus, OneDrive, SharePoint and Power BI.
  • Access applications fast from anywhere, anytime and on any device – PC, Mac and tablets
  • Updates are automatic so users always have access to the latest and greatest software with guaranteed 99.9% uptime in the cloud

 

Safe and Secure

 

  • Organizations experience lower risk and high security with Office 365:
  • Office 365 built-in security means your data is protected and safe against malware, phishing attacks, spam and other threats
  • Compliance and privacy standards are continually updated
  • Cloud backup and disaster recovery prevent data loss
  • IT can deploy admin and user control features

CLIENT PORTAL

PHONE SUPPORT:

 

(469) 609-7848

 

 

EMAIL SUPPORT:

 

info@untraceableit.com

 

 

3416 ENTERPRISE DR. STE. 2613

ROWLETT, TX 75030

Tickets can be:

 

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